Sometimes, bad things happen. It’s nobody’s fault, just something that we have to accept.

One such problem is baggage delays. I board in Seattle to Chicago, my bag gets to Chicago. I board in Chicago to New York, my bag stays in Chicago.

But as far as I know, my baggage is just fine! It’s on the place. In fact, it takes me waiting 40 minutes at baggage claim to learn that my luggage didn’t get to NY with me. Why didn’t a flight attendant tell me on my flight? Why didn’t I get a text message? Why wasn’t there a board at baggage claim with my name on it? Why did my ride have to circle the airport for 40 minutes while I literally waited for nothing. Any frustration I would have with baggage not being there grew exponentially when I learned that United Airlines knew the whole time and never told me.

Do you work for United? Email me at justindylanross@gmail.com

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